A Quick Note Before We Begin

It’s been a while since the last newsletter. The truth is simple: AI has moved so fast that the old format — tips, tools, and better prompts — no longer fits the moment we’re in. The AI beginner era is gone, and the conversation has shifted. This newsletter is evolving with it.

Now, let’s get into what actually matters today.

You Didn’t Miss AI — You Missed the First Wave. The Next One Is Already Here.

Two and a half years ago, we all believed the same thing:

“If people learn AI, they’ll future-proof their careers.”

That didn’t happen.

• Most employees didn’t learn AI.

• Most teams didn’t change their workflows.

• Most companies didn’t adopt new skills.

And now something uncomfortable is happening:

The era of “learning AI” is over. The era of “being replaced by AI agents” has begun.

Not because companies are malicious.

Not because innovation teams want to eliminate jobs.

But because AI agents are now easier to deploy than training humans.

Let me say this clearly:

You didn’t miss AI — you only missed the first wave.

The second wave will not ask for your permission.

THE TROJAN HORSE HAS A NAME: Scribe, ServiceNow, and AI Agent “Companions”

You’re going to start hearing new phrases inside your company:

• “We’re testing Scribe.”

• “We’re adding an AI companion.”

• “We’re deploying ServiceNow agents.”

• “We’re mapping workflows to help employees.”

It will sound helpful.

It will sound empowering.

It will sound like “AI is here to support you.”

But let’s be honest:

The moment a company brings in tools that record your steps, document your workflows, and learn your processes…they’re training your replacement.

Scribe is not a helper.

ServiceNow’s agent “companions” are not coworkers. Example: this TV commercial is a lie.

They are workflow extraction engines.

They convert your day-to-day tasks into automation logic.

They turn everything you do into agent training data.

This isn’t scary.

It’s simply reality.

And it’s already underway.

WHAT HAPPENS NEXT IS BRUTALLY SIMPLE

The future org chart looks like this:

• 10 sales development reps → 1 person who knows AI + 1 AI agent

• 4 AP clerks → 0 clerks + 1 agent manager

• 5 customer service reps → 1 AI orchestrator

• 3 coordinators → 1 workflow automation lead

And here’s the punchline:

The last person standing won’t be the best SDR, or the fastest coordinator, or the most accurate admin.

It’ll be the person who understands the AI that’s doing the job.

Someone who knows how work actually flows through the system:

• how agents make decisions

• how workflows are built

• how SOPs get turned into automation

• how data moves

• how to manage exceptions

You don’t need to be technical.

You need to know how AI-driven work happens.

Because companies no longer need 10 people who know the job.

They need one person who understands the agent doing the job.

YOU CAN STILL CATCH UP — BUT NOT BY “LEARNING AI TOOLS”

You have two choices:

OPTION 1:

Try to learn 200 AI apps, plugins, and tricks.

Too late. That window closed.

OPTION 2:

Understand the evolution that’s happening right now.

This is the real opportunity.

Learn:

• what agents are

• how they’re deployed

• how workflow capture tools like Scribe fuel them

• how AI logic replaces human steps

• how teams shrink but don’t disappear

• how to become the “AI operations lead” every company will need

This is the difference between being disrupted

and becoming indispensable.

THE REALITY NOBODY WANTS TO SAY OUT LOUD

AI is no longer in its “learning phase.”

We are now in the implementation phase.

And whether you’re ready or not, your company is already moving into the agentic era:

• Every workflow is recordable

• Every process is codifiable

• Every repetitive task is automatable

• Every department is compressible

• Every role is transformable

The uncomfortable truth:

You can’t outrun the wave. But you can catch it — if you understand what’s happening.

This isn’t a warning.

It’s a moment of clarity.

WHAT TO DO RIGHT NOW

Starting today:

1. Pay attention to words like “Scribe,” “AI companion,” and “ServiceNow agent.”

That’s your early-warning signal.

2. Stop focusing on learning AI tools.

Start learning AI workflows and how agents really work.

3. Position yourself as the person who understands the new system — not the old tasks.

That’s the job title that won’t disappear.

Companies don’t need more users.

They need operators who can manage the future.

This is your opening.

Your second chance.

Your opportunity to catch the wave you missed.

A Video Version of This Newsletter Is Next

In the next edition, I’ll break down:

• how agentic systems are built

• where companies are deploying them

• the hard truths nobody is saying

• how to become the internal “AI operations” expert

• what the next 6–12 months really look like

Watch for it — and share this newsletter with someone who needs a wake-up call.